ESM extends ITSM principles beyond IT to improve efficiency and service delivery across all business departments. It leverages ITSM technologies and best practices to streamline workflows and optimize service request fulfillment.

In this on-demand webinar, you will:

• Hear from a featured leading analyst on the rise of the ESM market, its benefits, and innovation opportunities
• Understand which ITSM best practices can be applied across ESM and non-IT lines of business, and how ITSM and ESM co-exist
• Hear the findings of the BMC Helix ITSM and BMC Helix Digital Workplace Forrester Total Economic Impact™ (TEI) Study commissioned by BMC

Deliver enterprise service management that benefits your employees, lines of business—and bottom line. Watch the webinar now.